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How can Employee Self Service (ESS) tool be fruitful for the employees in an organization?

September, 2021

The HR department has turned out to be a vital aspect of all organizations. Without them, your organization may face many operational flaws that can affect its productivity and bottom line.

Employee self-service portal helps employees handle HR-related tasks and thus helps reduce administrative overhead for HR professionals. Currently, companies of all sizes and types recognize the importance of ESS portals in streamlining and automating information management tasks.

What is Employee Self Service (ESS)?

The Employee Self Service feature allows employees to access their documents and details through a portal. It gives employees the responsibility for their job-related tasks; otherwise, the HR departments would have taken care of it. Moreover, it allows employees to access PTO requests, view updated benefits enrollment, review timesheets, and more. Employees will have access to their personal information and review and edit details such as addresses, contacts, and banking details. Most of the solutions have a mobile app that offers easy access to all details quickly. As enumerated above, Employee Self Service offers many benefits.

Let us discuss these benefits in detail.

1. Enhanced data security

Employee details stored in physical folders are vulnerable to data misuse, damage, and loss. With the intervention of advanced technology and cloud storage, organizations can now store employee data to cloud storage and ensure high security. This allows only authorized users to access the files and make them safe from intruders.

2. Improved efficiency of administrative tasks

Employees can utilize ESS portals to track their working hours and request time off on a single platform. They don’t have to send emails to various persons to get approval for leave requests anymore. In addition, the HR team does not have to track down every employee in the company to get information. Employees and HR professionals may spend less time on monotonous administrative activities and more on mission-critical tasks with an ESS portal.

3. Transparency

In the Employee Self Service portal, employees can access and confirm the authenticity of its information. Employees can easily access all the documents related to employee benefits, salary details, safety procedures, leave details, complaints, and other company policies. This makes it simpler for employees to access the documents without spending time tracking email threads or approaching the HR team for enquiries.

4. Improved employee morale

ESS portals give a single platform for coworkers to discuss their thoughts and collaborate on a project’s execution. These portals also include a contact directory for employees and a calendar for birthdays, work anniversaries, and other essential employee milestones. Employees can socialize with one another in this way, improving the atmosphere of togetherness. Employees feel more engaged to the firm and contribute more when social interaction between bosses and employees increases.

5. Less environmental footprint

The environmental impact of paper production must be taken seriously by corporate leaders. Environmentalists also advise businesses to take considerable steps toward establishing a paperless workplace culture. Companies may help to make the earth a better place by reducing deforestation by turning paperless. If you’re still on the fence, start by adopting business software solutions with an ESS interface, such as document management and human resource management systems. Utilizing this program may reduce reliance on physical files and folders and contribute to a better world.

6. Save time

Regular HR tasks drain the time and energy of the HR team, for instance, by generating pay stubs or sending benefit updates. ESS lets employees get quick access to essential information regarding employee compensation, benefits, policies, etc. Moreover, it allows HR teams to focus on strategic business activities, talent acquisition, new training programs, other initiatives, etc.


As discussed above, ESS saves a company money and has various advantages, but it also has drawbacks. To get the most out of ESS, keep the following points in mind.

1. To lessen the likelihood of errors, employees must have prior experience and training. Not only should training cover how to utilize the system, but also how to troubleshoot issues.
2. Depending on your company’s needs and the service provider, it may require an initial investment.
3. Organizations must customize pre-designed self-service items to match your company’s needs.
4. Strong technology security is essential since an employee portal stores and accesses confidential information. Security concerns may also make employees feel unsafe and hesitant to update their information, especially considering data privacy rules. You must be ready to respond to these concerns promptly.
Addressing these issues will make your ESS deployment work more smoothly and efficiently in the long run.

To sum up

You can turn your HR department into a one-stop solution with HRIS self-service, allowing employees to chart their course to success. In contrast, HR concentrates on cost-cutting initiatives like turnover reduction and faster onboarding. Without adding hours to the HR budget, you can retain excellent data quality. Allowing employees to take on activities like data entry boosts HR efficiency and cuts down on administrative time.

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